Silence never yet betrayed anyone!
Antoine de Rivarol, French writer
Often, especially in situations where you spend a lot of time with a particular client, there is the temptation to cross the boundary and share personal information or problems. In the course of normal conversation, they may even ask questions or probe about your personal life.
You need to be open, but in reality they are not interested in your problems. Do not be conned into sharing them. Find out everything you can about your customers, while saying little or nothing about negative aspects of your own life. As the Chinese say, “Keep the tiger behind the bamboo.” This will only add to your sense of control. Since you seem to be in complete control of everything, it will also help build your reputation faster.
Never tell your customers about your problems; they don’t care.
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